1. General Terms

1.0.1 We are an intermediary of products and services  from airlines and other suppliers, such as hotel agents, car rental companies, etc. These distribute the number of seats at different prices that we present on our website. The prices and number of places we show are completely out of our control and nothing for which we are responsible

1.0.2 When contacting us regarding your order, only you as the main booker / customer have the right to make changes to your booking. Please have the order number and/or booking number at hand when contacting us.

1.0.3 When the final payment has reached us and as soon as we have administered your order, we will send an email with information about your order. We normally administer orders within 48 hours of payment

1.0.4 We are not responsible for technical problems and price errors that are beyond our control and reserve the right to contact the customer within 24 hours on weekdays for any changes to the booking made. In cases where money has been debited from a card or bank account, it can take up to several banking days before the money is back in the account. Please note that these are the bank's rules and nothing we can influence

1.0.5 When a booking is made during the weekend or on public holidays, we have the right to reply on the following weekday

1.0.6 Travel documents are delivered to the email address you specified in the booking. In cases where you as a customer wish to have travel documents delivered by post, an administrative fee will be added for this.

1.0.7 We are not responsible for the texts, information etc. that other parties, e.g. suppliers, booking systems or travel magazines produce

1.0.8 If an environmental disaster, act of war, strike or other disruptive event occurs at or near your destination that makes the planned trip impossible, we as an intermediary cannot be held responsible for this

1.0.9 Swedish laws and regulations otherwise apply

2. Customer's responsibility

2.0.1 As a customer, you are responsible for reading the travel conditions before purchase

2.0.2 As a customer, it is your responsibility to check that you have received confirmation/travel documents within 48 hours or the next business day. If you have not received any travel documents, please contact us immediately

2.0.3 It is your responsibility as a traveler to check that you have valid travel documents, passports, visas, stopover visas, necessary vaccinations and any other documents required

2.0.4 You, as a customer, are obliged to provide the correct e-mail address and telephone number and to carefully take note of the information that we share with you. After ordering and until you return home, you should monitor the e-mail address you entered in the booking as we normally inform about, for example, timetable changes via e-mail

2.0.5 It is very important that you enter a correct e-mail address as we are not responsible for the consequences of incorrectly provided information, or if your personal spam filter or other subfolders sort out the e-mails we send.

2.0.6 Before you complete your booking and pay, you as a customer are obliged to check that all information such as dates, times, route, destination and that all travelers' names etc. are correct. All first and last names must be written in the order they appear in the passenger’s  passport and the spelling must be identical.

2.0.7 As a customer, you are obliged to report errors or deficiencies on the spot so that we can help fix the problem. See also point 10

2.0.8 As a customer, you are obliged to provide important information before booking that may be decisive for you to be able to complete the trip.

3. Order

3.0.1 The minimum age to book a trip on our website is 18 years

3.0.2 We cannot handle orders with only children/youths under 18 years of age

3.0.3 Your booking is not binding as long as you do not make a payment

3.0.4 The order will be automatically canceled if you do not complete your payment before the time specified when the booking is made.

3.0.5 The right of withdrawal according to the Distance and Home Sales Act (2005:59 2 Ch. 3§) does not apply to transport and related services such as accommodation


4. Payment

4.0.1 You must be 18 years of age to pay on our website

4.0.2 The terms and conditions for payment of your specific order appear on the payment page

4.0.3 If you provide incorrect information, you may also subsequently be required to pay costs that arise

4.0.4 We are not responsible for payments that have not reached us due to technical problems beyond our control

4.0.5 Your order must be completed before the time specified when booking. If a purchase is not completed before this time, your order will be canceled automatically

4.0.6 We use so-called SSL encryption. This protects all payment data, including card numbers, against unauthorized persons being able to read them.

4.0.7 For information regarding payment methods, see Information on payment


5. Prices

5.0.1 Prices include taxes and charges known at the time of booking and  are included in the order

5.0.2 Extra costs for e.g. baggage, seating and check-in may be added depending on the airline and price category

5.0.3 Local taxes may apply, such as tourist tax (city tax) or airport tax. These are paid  locally on your own

5.0.4 Suppliers of flights, rental cars and hotels have different pre-purchase requirements for different products/prices

5.0.5 We as an intermediary cannot be held responsible for any price and ticket changes from airlines and/or other suppliers such as hotel agents and car rental companies

5.0.6 When changing airports, transfer costs may arise that are not included in the price of the trip

5.0.7 In case of long transit, overnight stay or other compensation is not included

5.0.8 If you make a booking at a time when we are unable to complete your order with the supplier, we reserve the right to inform you within 24 hours or the next weekday after your booking regarding any possible  price increase, and if the new rate is not accepted, issue a refund.


6. Rebooking/change

6.0.1 If the airline, the hotel or the rental car supplier allows a rebooking or name change, there is an administrative fee of SEK 595/traveler for this change, in addition to the fee charged by the supplier

6.0.2 Changes must be made in good time before departure/return home, but no later than two working days before the trip is carried out.


7. Cancellation

7.0.1 If you cancel your trip before you have selected invoicing or have paid for your order, there is no charge for this

7.0.2 If you cancel your trip after you have selected invoicing or paid for your order, the following applies:

Normally no refund is issued. On the occasions other conditions apply, it appears at the time of booking. In the event that you have to cancel your trip, we will of course try to help you get back as much of the trip price as possible against an administrative fee of SEK 595/per traveller.

7.0.3 You cannot cancel a paid trip via the website. This must be done over the phone or email

7.0.4 If you do not use the outbound trip (so-called "Noshow"), the return trip will normally be automatically canceled by the airline. In these cases, the airlines do not allow a refund

7.0.5 If you do not arrive on time at the correct location or choose not to use all or part of the order, no refund is possible


8. Passport, visa and vaccinations

8.0.1 As a traveler, you yourself are responsible for having a valid passport, visa, stopover visa, necessary vaccinations and any other documents required.

8.0.2 If children under the age of 18 are to travel with adults other than their parents/guardians, alone, or if the parents/guardians have a different last name than the child, please note that some destinations require written consent from the guardian. For further information please contact the embassy of the country in question

8.0.3 We do not assume responsibility for additional costs incurred by the traveler in connection with the visa application being rejected. It is each country's respective embassy or consulate that handles visa matters. Travelers who do not have approved travel documents may be denied boarding or entry

8.0.4 As a traveler, you yourself are responsible for all costs incurred due to the deficiencies in the above-mentioned formalities

9. Travel insurance

9.0.1 We recommend everyone traveling abroad to have some form of travel insurance as protection against unforeseen events.


10. Deviations or defects in the product/correction of errors

10.0.1 If everything has not been to your satisfaction, you must try to correct the problem on the spot. If you do not report the problem immediately, it means that we do not get a chance to help you correct the error and then it is difficult to get compensation when you get home. You report the error on site or by contacting the respective supplier. Contact details can usually be found on your voucher

10.0.2 If the problem was not resolved on site and you want to make a complaint, fill in a Complaint form (available from our office,please send an email requesting the form) no later than two months after returning home, unless there are exceptional reasons. In cases where you wish to complain about something that occurred in connection with the transport, such as lost luggage, canceled flights or other circumstances beyond our control, this complaint must be made immediately directly to the transport company concerned

10.0.3 If the traveler independently pays for an upgrade or purchase another service on the spot without first contacting the supplier, the supplier will not approve reimbursement of these costs. The transaction is then considered to be a binding agreement directly between the traveler and the supplier on site

10.0.4 If you are not satisfied with our way of handling your problem, you can turn to the General Complaints Board (ARN), an impartial institution whose assessment we participate in and whose outcome we always follow. However, we ask that you give us a chance to correct the problem before contacting ARN. Contact ARN via www.arn.se or Allmänna reclamationsnämnden Box 174, 101 23 Stockholm

The European Commission's website for "online dispute resolution" » Click here


11. Brokerage of flight tickets

11.0.1 The contract for the flight is signed between you as a customer and the airline. We only act as mediators and are therefore not a part of the agreement

11.0.2 The airlines are responsible for the correct execution of the transport. Any deficiencies and/or complaints about the transport or baggage handling must be addressed directly to the airline

11.0.3 All stated flight times are preliminary, which also applies to the times included in the booking confirmations. It is the customer's and the traveler's responsibility to take note of the rules for transport, which each airline provides on its website

11.0.4 As a traveler, you are responsible for checking your flight details yourself both on the outbound and return journey by viewing the link in the previously received email. This is constantly updated with the latest information about your trip

11.0.5 Times are local to the country you are traveling to, via and from. You as a customer are obliged to provide the correct email address when booking and to monitor this in cases where we send information regarding possible timetable changes

11.0.6 We reserve the right not to be held responsible for any changes and/or  canceled flights

11.0.7 The airline has the right to change the booking within 24 hours after the booking has been made. Should there be a change in price, we reserve the right to contact you  with a price increase or if you prefer, a refund. You will be informed of this within 24 hours or the next weekday after the booking

11.0.8 Children's fares are offered by most airlines for children who are 2 years old and not yet 12 years old. Infants are children who (before the journey is completed) have not reached the age of 2

11.0.9 We cannot handle bookings with unaccompanied children/youths under the age of 18

11.0.10 We are not responsible for incorrect information from the airline regarding possible stopovers, as well as missed flights due to a timetable change not noted by the traveler

11.0.11 If you have chosen to book a trip consisting of two single tickets, this means that if for some reason one flight does not take place as planned, the other flight is not automatically canceled/changed.

You are then responsible for rebooking the ticket yourself. You are responsible for any additional costs

11.0.12 If you as a traveler have a double booking, the airline can cancel the trips. This also applies if the bookings are made with different travel agencies or directly with the airline. We are not responsible for cancellations made by the airlines on these occasions and are not responsible for any additional costs that may arise

11.0.13 Transport when changing airports is not included in the ticket price and is paid for on your own, as is overnight accommodation for long transits

  • For information on IATA's flight rules » Click here
  • For information on the EU regulation on air passenger rights against the airline » Click here
  • List of airlines banned within the EU » Click here


12. Flight times/Schedule changes

12.0.1 All times are always given in local time for each country. Airlines sometimes change schedules at short notice. If we receive information from the airline about a timetable change, we will inform the traveler of the change via e-mail

12.0.2 We are not responsible for airline timetable changes or canceled flights. If the traveler suffers damage, claims must be made directly against the airline. A timetable change does not entitle you to a price reduction, replacement journey, damages or other compensation from us

12.0.3 If the airline cancels your flight, you have the right to rebook to a later date or refund the ticket price from the airline in accordance with EU Regulation 261/2004

12.0.4 In cases where your trip has a timetable change, you will normally be informed of this only via e-mail containing the new timetable. It will be sent to the email address you provided at the time of booking. As a traveler, you should therefore continuously check whether you have received e-mails from us. This also needs to be done before traveling home. Flight details for your trip must also be checked by clicking on the previously obtained ticket link. This is constantly updated with the latest information about your trip.

12.0.5 If the timetable change results in a late arrival at the destination, you yourself are responsible for contacting any hotel or rental car company about this. In cases where you have booked a separate connecting journey, we are not responsible for any missed connection

12.0.6 We are not responsible for e-mails that for some reason do not reach the recipient (e.g. spam filters)

13. Baggage

13.0.1 For precise information about baggage on your journey, we refer to the airlines' own rules and regulations which can be read on the respective airline's website

13.0.2 In case of cancellation, the airline does not refund the cost of your booked baggage


14. Seat on flight

14.0.1 For exact information about check-in and seats on the flight on your journey, we refer to the airlines' own rules and regulations which can be read on the respective airline's website

14.0.2 In case of cancellation, the cost of your reserved seat is not refunded

14.0.3 The airline reserves the right to change your seat


15. Reservation of hotels

15.0.1 When booking a hotel, you are responsible for printing and taking the voucher with you. A voucher is your proof of booking and payment and must be given to the hotel on arrival

15.0.2 If you expect to arrive late at the hotel, you are responsible for informing the hotel of this. The hotel has the right to release your booking if late arrival is not notified in advance

15.0.3 Wishes at the hotels can never be guaranteed, but are just wishes

15.0.4 Hotels are not refundable, with the exception of those hotels presented with "Free cancellation" or similar in the booking flow. In case of cancellations, we will charge an administrative fee. This fee is deducted from any refund received from the hotel.

15.0.5 If everything has not been to your satisfaction, you must try to correct the problem on the spot. If you do not report the problem immediately, it means that we will not get a chance to help you correct the error and then it will be difficult to get compensation when you get home. You report the error on site or by contacting the respective supplier. Contact details can usually be found on your voucher


16.  Reservation of transfers

16.0.1 You are responsible for reading the conditions that apply to your particular transfer. These vary depending on the destination and mode of travel. The conditions can be found on your voucher

16.0.2 When booking a transfer, you are responsible for printing and taking the voucher with you. A voucher is your proof of booking and payment and must be given to the carrier

16.0.3 We reserve the right to contact you 24 hours after booking or the next business day if your transfer could not be confirmed. A full refund for the transfer applies on these occasions


17. Car Rentals

17.0.1 You are responsible for reading through the product information that applies to your booking. Conditions vary depending on destination

17.0.2 When renting a car, you are responsible for printing out and taking the voucher with you. A voucher is your proof of booking and payment and must be presented upon collection

17.0.3 When you pick up the car, you must leave a credit card in the driver's name where the rental car supplier reserves an amount as a deposit

17.0.4 If the rental car is on request, we will contact you as soon as possible after ordering

17.0.5 Requests for extras such as snow chains, child car seats or other things are paid on site and can never be guaranteed

17.0.6 In case of ambiguities during pick up of your rented car, you must try to correct the problem on the spot. If you do not report the problem immediately, it means that we will not get a chance to help you correct the error and then it will be difficult to get compensation when you get home. You report the error to the rental car supplier or by contacting the number indicated on the voucher


18. Registration conditions and personal data processing

18.0.1 Please see Personal data management - GDPR


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