Personal data

Kissair (Kiss Airlines Sweden AB) protects your personal privacy, and it is of the utmost importance to us that you feel secure that the personal data you share with us is in safe hands. We carry out all processing of personal data in accordance with current legislation, and in this personal data policy we therefore want to transparently describe how we collect, use, display, transfer and store your information and how you access and update your personal data with us .


What is a personal data and a personal data controller

Personal data is any kind of information that can be directly or indirectly attributed to a natural person who is alive, e.g. name, social security number, postal address, telephone number or e-mail address. A personal data controller is the actor who, alone or together with others, determines the purposes and means for the processing of personal data.


Personal data responsibility

Kissair (Kiss Airlines Sweden AB) is the personal data controller for the processing of the personal data we collect from you on this website, other websites operated by Kissair (Kiss Airlines Sweden AB), via communication systems connected to Kissair (Kiss Airlines Sweden AB), as well as in contacts with Kissair (Kiss Airlines Sweden AB) travel sales agents and staff. Kissair (Kiss Airlines Sweden AB), "we" or "us" is your main contact and it is to us that you turn for questions and to exercise your rights.

Necessary processing and processing with consent

Kissair (Kiss Airlines Sweden AB) will only process your personal data to be able to fulfill our agreement with you (i.e. to be able to administer and mediate your booking or ensure the delivery of your purchase), because you have given your consent, to comply with legal requirements or for other legitimate interests. In cases where the processing is based on your consent, you have the right to revoke this at any time by contacting us. If you withdraw your consent, we will delete the personal data and cease the processing that was covered by the consent. However, it may happen that the same personal data is processed both based on consent and based on fulfillment of the agreement or because the data is necessary to fulfill other legal obligations or legitimate interests. This means that even if you withdraw your consent and the processing based on consent ceases, the personal data may still remain with us for other purposes.

How we collect personal data and what data we collect

Kissair (Kiss Airlines Sweden AB) collects personal data directly from you, through your use of our digital services, as well as from third parties.

In connection with booking or purchase

When you book a trip or purchase any other product or service through Kissair (Kiss Airlines Sweden AB), we collect personal data from you in order to fulfill your order. This may include information about the name, social security number, gender and contact details both for the person making the booking or the purchase, and for other travelers. In connection with this, information about the purchase is also stored, such as order/booking number, what was booked/purchased, when and where the booking/purchase was made and payment details. If you leave comments or requests about, for example, diet or accessibility adjustments in connection with your booking, this is also stored in order to be able to administer the services you order through us.

In connection with personal contact

We may collect personal data from you when you contact us, for example at our office, via customer service, via e-mail or form, via chat, on the phone, in connection with events or competitions, or in other ways. In addition to your inquiries or your feedback, we also collect the personal data needed to be able to answer your question or handle your case, such as name, order/booking number and contact details. We may also collect other personal data that you yourself choose to provide to us, such as information about allergies, food preferences, health conditions or other information about you or other people on your trip or booking in order to administer the services you order through us.

When using our digital services

When you use one of our websites or any other digital service from us, we collect information about your use of the service such as IP number, language settings, web settings, operating system, platform, screen resolutions and information about your geographic location. We also collect information about how you navigate the service, which searches you make and which travel products you are interested in. If you log into our platforms and online services using your user data from social networks such as Facebook and Google, you also agree to share your user data there with us. Kissair (Kiss Airlines Sweden AB) uses cookies to help us provide important features and functionality on our websites and to improve your customer experience, click read more in the cookie policy that appears at the bottom of the page when you first come to our website to read more about our cookie policy.

If you consent to marketing or become a member of our mailing list

If in connection with your booking, on our website or in contact with our officies or our customer service, you have agreed to receive marketing and/or have become a member of Kissair's (Kiss Airlines Sweden AB) mailing list, we collect your email address to be able to send you e-mails and other digital marketing material. When you interact with our digital marketing (for example, open or click on e-mails or digital ads), we also collect information about these interactions, and if you provide information that allows us to identify you, we link the information about your usage patterns with other information we have collected about you. If you choose to participate in our customer surveys, we can also store your answers from these.

From third parties

When booking and when contacting us on various matters, it happens that a person provides personal data about one or more other people in a travel party. If you have not made a booking yourself, but someone else has made a booking in which you are included, we collect personal data about you from that person. The same applies if someone else has been in contact with us on your behalf.

If you have booked a trip or purchased a service through Kissair (Kiss Airlines Sweden AB), we may exchange information about your trip with the travel company or companies that will carry out the trip or the company or companies that will deliver the ordered service.

In order to keep your personal data correct, we supplement and update your personal data by obtaining it from private and public registers. This applies, for example, to address details and personal numbers.

Handling of personal data

In addition to what has already been stated in the previous section, we use your personal data for the purposes described below.

Delivery and administration of ordered services and products

Kissair (Kiss Airlines Sweden AB) processes your personal data for mediation, administration and delivery of your booked services and products, i.e. to be able to fulfill the agreement with you. This includes, among other things, booking and paying for services with travel companies and other suppliers, issuing travel documents and administering changes. The administration also includes the use of your data for accounting, billing and auditing.

Customer care

We use your personal data so that before, during and after your trip we can provide you with the service you are entitled to in accordance with the agreement you entered into with us. We may use your personal data such as name and order/booking number to identify you and your trip, and your contact details such as email address and phone number to be able to reach you with questions and information. We may also use all the other personal data that we have collected about you to handle your question or case, depending on what is relevant in the individual case.

Communication and information

When you have booked a trip or ordered a service through us, we use your personal data for mailings such as booking confirmations, payment reminders, payment confirmations, as well as information about, for example, deviations and offers linked to the trip or service. Such communication takes place to the contact details that have been provided in connection with the booking, primarily e-mail address and telephone number.

Marketing and Personalization

On our websites, we use information about our users for so-called personation. This means that we use the information we have collected about you and your use of our services to influence how the content on the website looks when you visit us. We also use personification in our communication via social media and web advertising on websites other than Kissair.se. Kissair (Kiss Airlines Sweden AB) uses cookies to help us provide important features and functionality on our websites and to improve your customer experience, click read more in the cookie policy that appears at the bottom of the page when you first come to our website to read more about our cookie policy. There you can also read about how to change the settings in your browser so that it does not allow the use of cookies. However, we would like to draw your attention to the fact that you will then not be able to use all functionality on our websites.

If you have agreed to receive marketing, we may also use your personal data to send you targeted marketing via email or in other digital channels and use your booking history, your usage pattern and your preferences to adapt the content of the marketing to give you the offers that we believe are most relevant and interesting for you. You can opt out of such marketing at any time by clicking on the unsubscribe link found in our email marketing or by contacting our offices or our customer service.

Development and / or improvement of services, customer care and operations

We use the information we collect about our customers to evaluate, develop and improve our services , to train our staff, as well as to attend to any shortcomings and improve security by, for example, detecting and countering abuse of the services, fraud and other crimes . This processing is done by Kissair (Kiss Airlines Sweden AB) with the support of a balancing of interests because this helps us to ensure that you can safely use our services and that our service is continuously improved. For these purposes, we mainly use anonymous or anonymized data on an aggregated level, but it may also happen that we use personal data that we have collected if it is relevant. In order to improve our services, we may also contact you for market research purposes.

Legal requirements

Finally, processing of your personal data may also take place in order for us to be able to fulfill obligations according to laws and regulations, for example applicable security, reporting and complaints.

Disclosure of personal data

Kissair (Kiss Airlines Sweden AB) is an intermediary of travel and services, and in order to administer and deliver the products and services that you book or buy from us, we might need to share your personal data with travel companies and other companies that provide the services.

Since Kissair (Kiss Airlines Sweden AB) mediates travel worldwide, many of the travel companies that provide the travel services (e.g. airlines, hotels, car rental companies and service providers at the travel destinations) are located outside the EU/EEA area (EU member states as well as Norway, Iceland and Lichtenstein). This means that personal data may be transferred to companies in these countries for the same purposes as described above.

In order to conduct and develop our business and to provide you with better service, offers and communication, we use various IT services, IT systems, communication solutions, customer and case management systems, analysis and research tools, payment solutions and partners such as in some cases store and process personal data.

Kissair (Kiss Airlines Sweden AB) may also share your personal data with other companies within the Kissair (Kiss Airlines Sweden AB) Group as well as with an organization to which we sell or transfer (or enter into negotiations regarding the sale or transfer) part of our business or any of our rights or obligations under any agreement with you. If the transfer or sale is carried out, the organization that receives your personal data may use your data in accordance with this Personal Data Policy.

 If we are obliged by law, or if the law permits, we may share personal data with the state and authorities to the extent necessary.

All transfers are made in order to fulfill the purposes of the processing of your personal data as described above. We take all reasonable legal, technical and organizational measures to ensure that your personal data is handled securely and with an adequate level of protection when transferred to or shared with third parties. In the event that we transfer personal data to a supplier who is our personal data processor, we always enter into the necessary agreements to ensure that we retain control over the personal data and that these are handled legally with the greatest security by our personal data processor.

Links to other websites

Kissair (Kiss Airlines Sweden AB) websites, e-mails and other services may contain links to websites operated by other companies and organizations that have their own personal data policies. Functions on our websites may also be linked to social media such as Facebook or Google, which also have their own personal data policy. Please be sure to carefully read the terms and conditions and personal data policy before providing personal data on another organization or company's website, as Kissair (Kiss Airlines Sweden AB) is not responsible for how these organizations process personal data that you provide to them.

Storage of personal data

Kissair (Kiss Airlines Sweden AB) saves your personal data only as long as it is required for the purpose of the processing in accordance with this personal data policy.

If you have consented to our marketing or are a member of the Kissair (Kiss Airlines Sweden AB) mailing list, your personal data will be saved until you withdraw your consent to the marketing and/or end your membership in the mailing list (unsubscribe). You can withdraw your consent to our marketing at any time by clicking on the unsubscribe link found in our email marketing or by contacting our offices or our customer service.

Even if you have not consented to our marketing or are on Kissair's (Kiss Airlines Sweden AB) mailing list, the personal data we collect during a booking is saved until three (3) years have passed since your last booking. This means that if you do not make any new bookings for three years, your personal data will be deleted from our customer database.

 If you have called us, we can save call logs and any recordings of your phone call for up to 1 year.

In cases where we save personal data to comply with legal requirements, e.g. the Accounting Act, it is the statutory requirements that govern how long we save your data.

The same personal data can be stored in several different places for different purposes. This may mean that a document that has been deleted from a system where it is no longer needed, may still remain in another system where it is stored for a different purpose and is still needed.

Protection of your personal data

We are well aware of the importance of protecting and managing your personal data. We take appropriate security measures to protect your personal data against loss or unauthorized access, use, alteration or deletion. We work continuously with "built-in data protection and data protection as standard", continuously evaluate the risks of the personal data processing that takes place and take the necessary security measures to reduce the risks. We train our staff on an ongoing basis in data protection issues and our employees also have strict instructions to handle all personal data in accordance with current personal data legislation. Within Kissair (Kiss Airlines Sweden AB) we have a data protection officer who has overall responsibility for personal data management within the group.

Your rights

Kissair (Kiss Airlines Sweden AB) is responsible for your personal data being processed in accordance with applicable legislation. We will, at your request or on our own initiative, correct, delete or supplement information that is found to be incorrect, incomplete or misleading and we will continuously delete personal data when we are no longer entitled to continue processing it for legitimate purposes.

You have the right to request that your personal data be supplemented, corrected and in some cases deleted. You also have the right to request that the processing of your personal data be limited to certain purposes and the right to object to the processing (for example, if you question whether the personal data is correct or whether the processing is legal).

You also have the right, through a written and signed application, to receive a register extract from Kissair (Kiss Airlines Sweden AB) free of charge about, among other things, what personal data is registered about you, the purposes of the processing and to which recipients the data has been or is to be disclosed.

If you do not want Kissair (Kiss Airlines Sweden AB) to process your personal data for e.g. direct marketing, you have the right to withdraw your consent at any time by unsubscribing from our email marketing or by contacting us. Once we have received your revocation, we will stop processing the personal data for the purpose for which you gave your consent.

Contact and complaints, etc.

Kissair (Kiss Airlines Sweden AB) has appointed a data protection officer whose task, among other things, is to monitor that Kissair's (Kiss Airlines Sweden AB) processing of your personal data takes place in accordance with applicable legislation. Do not hesitate to contact this data protection officer at info@kissair.se (write GDPR in the subject field) if you have any questions or comments about this personal data policy or how we collect, store and use your personal data.

If you believe that we or any other company is processing your personal data in violation of current data protection legislation, you can contact the Swedish Data Protection Authority.

To request register extracts from Kissair (Kiss Airlines Sweden AB), please contact our data protection officer at the address below:

 Kiss Airlines Sweden AB
Att: GDPR
Kiss Airlines Sweden AB
Arlanda Airport T 5 & 2
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